Shipping policy

Shipping Update

While we aim to stay as close to our usual shipping schedule as possible, please note that you may experience delays as we operate in strict accordance with state and local guidelines for safe conditions of essential businesses. We hope you will excuse any shipping delays due to this necessary change in procedures.

How much will shipping cost?

For the time being, we only ship to United States. Standard Shipping is FREE for all orders in the United States.

How long will it take to deliver?

Standard Shipping (FREE): To USA Only

  • Ships in 1-3 working days and Transit Time takes additional 3-7 working days.
  • Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm local time.
  • Working days are Monday to Friday (and don't include US holidays or weekends).
  • Orders received on weekends or holidays will ship the next business day. 

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.

  • All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

How can I track my order?

To track your order, please enter your tracking number after clicking the following link -> Track Your Order 

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days to become active). It usually is 13 characters long and starts and ends with a letter.

Please note that you must not enter your order number, or it will appear as an error automatically.

Inclement weather and other unforeseen events can cause delays in deliveries. ZAXOZ is not responsible in the instance of a lost item which is reported as 'delivered' by the carrier. 

If you cannot find your tracking number, please get in touch with us at hello@zaxoz.com