Q- How much is shipping?

A- We Offer FREE Standard Delivery: To USA Only

Q- How long does shipping takes?

A- All orders are shipped within 1-3 working days

Shipping: Transit Time usually takes 3-7 working days.

Q- Where is my order?

A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at hello@zaxoz.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours at hello@zaxoz.com

-We cannot cancel your order once it has already been shipped.

Q - What is your return policy?

A: Please see our refund and Return Policy by clicking here

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to hello@zaxoz.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at hello@zaxoz.com and we'll get back to you within 24hrs!

We value your feedback and are here to assist with any questions or concerns you may have. Please feel free to reach out to us by filling out the form below and we will get back to you as soon as possible.